Frequently Asked Questions


WHAT DOES "BALANCE DUE" MEAN?

“Balance Due” represents the total amount owed on your account.

WHAT DOES "AMOUNT DUE" MEAN?

“Amount Due” represents the payment amount owed by the due date. This balance must be paid in full by the Due Date to keep your account current and in good standing.

In some cases the amount due will be less than or equal to the balance due.

HOW DO I CANCEL A PAYMENT?

Not all payments can be canceled. Please contact your agent or customer service representative for assistance.

WHAT IF THE INFORMATION I ENTERED IS NOT RECOGNIZED?

Be sure to enter the information exactly as it appears on your statement. The entry fields are case sensitive.

WHAT IF I FORGOT MY PASSWORD?

If you forgot your password, try using the "Forgot Password" link from the log in screen.

WHAT IF THE REPORT I REQUESTED RETURNED AN ERROR?

Please be sure that the date range you entered is correct (if available). If the “from” date is later than the “to” date, the report will return an error.

HOW DO I UPDATE MY PROFILE?

A "Edit My Profile" button can be found on your "My profile" page after logging-in.

WHY CAN’T I VIEW MY DOCUMENT?

Please be sure that your browser has the latest version of Adobe Acrobat Reader installed in order to view documents. When you open the download page in your browser, select your operating system and your language. When selecting the version, you can select either Reader DC or Reader v11. Reader DC is the latest version of Adobe Reader.